Refund policy
The Ray Almon Collection wants every collector and customer to be satisfied with their purchase. Because our products include one-of-one original artwork, commissioned artwork, limited-edition prints, open-edition prints, apparel, and other merchandise, return eligibility varies by product type.
Original Artwork
All sales of original artwork are final. Each original work is a one-of-one piece and is removed from available inventory once purchased. Original artwork may not be returned or exchanged except in cases of documented shipping damage or fulfillment error.
Commissioned Artwork
Commissioned and custom artwork is final sale and is not eligible for return, exchange, or refund once work has begun. Any commission deposit becomes non-refundable once the artist begins work on the commission. Additional commission terms may be provided and accepted separately before work begins.
Limited-Edition, Signed, and Numbered Prints
Signed, numbered, or limited-edition prints are final sale. Returns are accepted only when the item arrives damaged, defective, or materially different from the item ordered.
Open-Edition Prints, Apparel, and Merchandise
Eligible open-edition prints, apparel, and merchandise may be returned within 30 days of delivery. Items must be unused, unworn, unwashed, and in their original condition and packaging.
To request a return, contact orders@rayalmoncollection.com within 30 days of delivery. Do not return an item without first receiving return authorization and instructions from The Ray Almon Collection.
Items returned without prior authorization may not be accepted.
Damaged or Incorrect Orders
Please inspect your order promptly upon delivery.
If your order arrives damaged, defective, or incorrect, contact orders@rayalmoncollection.com as soon as possible and preferably within 5 days of delivery.
For damaged artwork or merchandise, please provide:
- Your RAC order number
- Photographs of the damaged item
- Photographs of the interior and exterior packaging
- A brief description of the damage
For original artwork, please retain all packaging materials until the claim has been resolved. These materials may be required for carrier or shipping-insurance claims.
If the damage or error is confirmed, The Ray Almon Collection will determine the appropriate resolution, which may include repair, replacement when available, store credit, or refund.
Because original artwork is one of a kind, replacement with an identical work may not be possible.
Order Cancellations
Standard orders may be canceled within 1 hour of purchase through the available customer account or order options. After the 1-hour cancellation window has expired, we cannot guarantee that an order can be canceled because preparation, production, or fulfillment may have begun.
Commissioned artwork, personalized products, custom orders, and other items designated as final sale are not eligible for standard cancellation once production or creative work has begun.
If you need assistance with an order, contact orders@rayalmoncollection.com as soon as possible.
Return Shipping
For approved returns that are not the result of damage, defect, or fulfillment error, the customer is responsible for return shipping costs unless otherwise stated.
If the return results from an error by The Ray Almon Collection or an approved fulfillment partner, return or replacement shipping will be handled by us as appropriate.
Original shipping charges are generally non-refundable unless the return results from our error.
Customers are responsible for return shipping costs for approved standard returns unless the item received was damaged, defective, or incorrect. We do not charge a restocking fee
Exchanges
Exchanges may be available for eligible apparel or merchandise, subject to inventory availability. Original artwork, commissioned artwork, and limited-edition prints are not eligible for exchange.
Sale Items and Gift Cards
Sale, clearance, and specially discounted items are final sale unless damaged or defective.
Gift cards are non-refundable except where required by law.
Refunds
Once an approved return is received and inspected, we will notify you whether the refund has been approved.
Approved refunds will be issued to the original payment method. Processing time after issuance depends on the customer's bank or card provider.
If you have not received an approved refund after 15 business days, contact orders@rayalmoncollection.com.
Questions
Questions concerning returns, damage claims, exchanges, or refunds may be sent to:
The Ray Almon Collection
orders@rayalmoncollection.com
rayalmoncollection.com
com.