Shipping policy

Thank you for purchasing from The Ray Almon Collection. Because our store offers original artwork, fine-art prints, apparel, merchandise, and commissioned works, processing and shipping times may vary by product.

ORDER PROCESSING

Orders are processed after payment has been successfully received and verified.

In-stock merchandise and prints are generally processed within 2–5 business days, excluding weekends and holidays. Processing time is separate from carrier transit time.

Original artwork may require additional preparation before shipment to ensure the work is properly protected, packaged, and documented.

You will receive a shipping confirmation with tracking information when available once your order has shipped.

ORIGINAL ARTWORK

Original artwork is carefully prepared and packaged by The Ray Almon Collection. Depending on the artwork, packaging may include protective glassine, corner protection, cushioning, and appropriately sized protective packaging.

Please allow approximately 3–7 business days for preparation of original artwork before shipment unless otherwise stated on the product page or communicated directly to the collector.

Original artwork may be shipped with tracking, insurance, and/or signature confirmation, depending on the value, size, destination, and carrier requirements.

Someone may therefore be required to sign for delivery of higher-value artwork.

PRINTS

Fine-art prints may be fulfilled directly by The Ray Almon Collection or by one of our professional printing and fulfillment partners.

Production and processing times vary depending on print size, material, availability, and fulfillment method. Estimated shipping or delivery information shown during checkout is an estimate and is not a guaranteed delivery date.

APPAREL AND PRINT-ON-DEMAND MERCHANDISE

Certain apparel, prints, and merchandise may be produced and shipped by third-party print-on-demand or fulfillment partners.

These products are manufactured after an order is placed and may require additional production time before shipment.

Products in the same order may be produced at different locations. As a result, a single order may arrive in multiple shipments, and separate tracking numbers may be provided.

COMMISSIONED ARTWORK

Shipping for commissioned artwork occurs only after the work has been completed and any remaining balance due has been paid.

Production schedules and estimated completion dates for commissions will be communicated separately. Commission completion estimates are not carrier delivery dates.

Shipping and insurance charges for commissioned artwork may be included in the commission agreement or invoiced separately, depending on the size, value, and destination of the work.

SHIPPING RATES

Available shipping methods and applicable charges are displayed during checkout.

Shipping charges may vary based on the product, package size, weight, destination, fulfillment location, service level, and other carrier requirements.

Original artwork may have different shipping charges from prints, apparel, and other merchandise because of its size, packaging, insurance, and handling requirements.

DELIVERY ESTIMATES

Any processing, shipping, or delivery timeframe provided by The Ray Almon Collection, Shopify, a fulfillment partner, or a shipping carrier is an estimate unless expressly stated otherwise.

Carrier delays caused by weather, transportation interruptions, peak-season volume, incorrect addresses, or other circumstances outside our reasonable control may affect delivery.

TRACKING

When tracking is available, tracking information will be sent to the email address associated with your order.

Please allow time for the carrier to update tracking information after a shipping label has been created.

SHIPPING ADDRESSES

Customers are responsible for providing a complete and accurate shipping address during checkout.

Please contact orders@rayalmoncollection.com as soon as possible if you discover an address error. We cannot guarantee that an address can be changed after an order has entered production, fulfillment, or shipment.

Additional shipping charges resulting from an incorrect or incomplete customer-provided address may be the customer's responsibility.

DAMAGED SHIPMENTS

Please inspect your order promptly upon delivery.

If an item arrives damaged, contact orders@rayalmoncollection.com as soon as possible and preferably within 5 days of delivery.

Include your order number, photographs of the item, photographs of the exterior and interior packaging, and a description of the damage.

Do not discard the packaging for damaged original artwork. The packaging may be required to process a carrier or insurance claim.

Please refer to our Return & Refund Policy for additional information regarding damaged or incorrect orders.

LOST OR MISSING PACKAGES

If tracking indicates that a package has been delivered but you cannot locate it, first check the delivery location, household members, neighbors where appropriate, and any information provided by the carrier.

If the package remains missing, contact orders@rayalmoncollection.com so we can assist in reviewing the shipment and determining the appropriate next steps.

DOMESTIC SHIPPING

The Ray Almon Collection currently ships through the online store to addresses within the United States.

INTERNATIONAL SHIPPING

International checkout is not currently offered through our online store. International collectors interested in purchasing original artwork may contact us at orders@rayalmoncollection.com to discuss availability and shipping options on a case-by-case basis.

QUESTIONS

For questions regarding shipping or an existing order, contact:

The Ray Almon Collection
orders@rayalmoncollection.com
rayalmoncollection.com